A ticketing system is the most widespread communication channel that hosting companies offer to their clients. It is most often part of the billing account and is the easiest way to fix a problem that takes a certain amount of time to investigate or that has to be forwarded to an administrator. Thus, all responses added by either party will be stored in the same location in case somebody else wants to work on the issue at hand and the information in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it is not included in the web hosting Control Panel, so you’ll have to sign in and out of at least two accounts to execute a particular task or to reach the hosting company’s help desk staff. If you wish to administer a number of domain names and each one of them is hosted in its very own account, you’ll have to use even more accounts at the same time. Plus, it can take a considerable span of time for the hosting provider to process your ticket requests.
Integrated Ticketing System in Website Hosting
In contrast with what you may find with many other hosting companies, the ticketing system that we’re using with our Linux website hosting packages is an indivisible part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t need to remember several login names and passwords, as you will be able to manage both your tickets and the hosting account itself in a single place. So, if you’ve got a query or chance upon a problem, you can get in touch with our help desk support team immediately. Our system comes with an intelligent search functionality. This goes to say that even in case you have sent an immense number of tickets over the years, you’ll be able to find the one that you need with no effort. You can also check knowledge base tips for fixing commonly faced predicaments.