If you ever encounter a problem with your website and are unable to rectify it on your own, ask the hosting provider’s technical support team to help you get the website back online. A speedy solution would be best, but lots of hosting companies respond within 24 hours and even more, particularly if you are doing business with a hosting reseller. Even if the problem can be swiftly sorted out, your website may not work satisfactorily or may not be available whatsoever for a prolonged stretch of time, so you may lose potential clients since it’s rather unlikely that anybody will be happy to return to a website that is broken. In this light, you ought to make certain not only that you can reach your web hosting company, but also that they can answer and assist you in a timely fashion. If a web application update doesn’t proceed as planned or you delete something accidentally, for example, the site should be fixed quickly in order to prevent elongated unavailability.
One-Hour Response Guarantee in Website Hosting
Our guaranteed max reply time for any technical support ticket that you submit or any e-mail that you send is only one hour, even in case you contact us during weekends and official holidays. Regardless of the nature of your problem or query, we will help you out straight away and will provide you with the required information to resolve any problem with your websites. The real reaction time typically doesn’t surpass 15 to 20 minutes, which means that you can forget about waiting around for hours on end to get an issue fixed or what’s even worse – waiting around one whole day only to receive an answer that more information is required while nothing is sorted out. We will assist you in a timely fashion since we realize precisely how valuable time can be in the dynamic online space. The 1-hour response time guarantee is valid for any technical or billing query that you might have in regards to our Linux website hosting packages.