In the event that you have ever had a website hosting account before or you've dealt with any other online service, you are probably aware from personal experience that for certain things it's better to consult with a live person on the phone rather than exchange support tickets or emails. In order to find out more about a particular service before you decide to order it or if something small has to be made, for instance, it is really much easier and faster to get it done in real time. When you're given the option to speak with representatives over the phone, it is very likely that you are dealing with a real web hosting supplier, not just a reseller. The level of support that you'll get over the phone differs between different providers - from general matters to professional tech support. Generally the majority of providers offer pre-sales assistance and 1st level phone support, while more complex tech matters are managed via email and tickets.
Phone Support in Website Hosting
In case you decide to get one of our Linux website hosting packages, you can contact our support crew via phone for 14 hrs every day. We can assist you in choosing the proper plan for your sites because we are aware that it is better to discuss such issues with a live person. In case you already have an account, we are able to assist you with all of your sales/billing questions and general matters, even with some technical problems that do not require too much time or escalation to a system administrator since it is more appropriate to open a ticket for time-consuming matters so as to have the entire communication in a single place. We now have phone numbers in the US, the United Kingdom and Australia, so you'll be able to call the one you prefer and speak with one of our agents.