Being able to get in touch with your website hosting company when you have any sort of questions or experience any difficulties is really important and how quickly they will answer back and take action is usually essential, especially if your site is business-oriented, as longer downtime often means losing potential clients. The support solutions are, in addition a quick way to distinguish actual providers from resellers. The latter in most cases respond just to e-mails or support tickets and you will have to wait for a whole day or maybe more so as to get an answer. If your trouble calls for several responses, you could end up losing a few days so as to get a simple problem resolved. Using the services of a genuine and reliable website hosting supplier, you will be in a position to get in touch with the support at any time and receive a timely reply whatever the problem or the question is - customer, pre-sales or tech one.
24/7 Customer Support in Website Hosting
We offer 24/7 customer, billing and technical support for all our Linux website hosting packages. Even if you are not our customer yet and you have some questions, we will assist you without delay and give you the needed info, so as to give you a choice to make the best decision when you purchase a new web hosting account. We are available any time, including weekends and holidays, and we provide you with several ways of communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we have multiple phone numbers internationally, therefore you will be able to call the one which is closer to you. The max response time for the emails and your tickets is 1 hour. The actual response time is around 15-20 minutes, so you can forget about waiting for days to get assistance for any task or issue, irrespective of its complexity.