A 99.9% Server Uptime
Our website hosting system is based on a stable, enterprise–class hardware configuration and a strongly modified Linux variation. So, no matter what your website is, or how many website visitors you’ve got, or even in case there’s a denial–of–service attack, our physical machines will remain up and your web sites will remain visible online.
All Linux website hosting packages packages feature a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you set up your own cloud hosting system, it’s vital that you also build your own network infrastructure. That’s why we set up a custom–configured internal network in all our datacenter facilities. Relying on first–class Juniper routers and switches, our internal network allows for faster–than–the–blink–of–an–eye data transfer speeds and is completely redundant.
Thus, you will take advantage of a 99.9% network uptime in our USA located data center, in our United Kingdom located data center, in our Finland located data center, in our East Europe located data center as well as in our Australia located data center, no matter which web hosting offer you’ve selected.
A 30–Day Money–Back Guarantee
Even though we have done pretty much everything to decrease all possible risks with our cloud hosting plans and even though we offer first–rate technical support, there are instances when the customer is simply not satisfied with what we are offering. Or he needs to move to a more powerful web hosting service, like a virtual private server or even a dedicated hosting server.
That’s why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t fully satisfied, you will receive a refund.
24/7 Technical Support
We have mindfully selected each individual member of our 24x7 support staff to make sure that we can offer the best tech support service that you can possibly get. Each of our technical support engineers has lots of years of experience dealing with hosting accounts behind his back, therefore they know what they are doing. And they are available to you 24/7 – you’ll be able to touch base with them whenever you want and they’ll respond as fast as possible.
Their average support ticket response time is well under 20 minutes, whilst with other hosting providers you are forced to wait for days. What’s more, we offer you a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be answered in under one hour.